Manage billing

You find the billing page for your workspace under Settings → Usage & Billing. It is only visible to workspace admins. From here you see your active plan, the remaining balance, and you can top up credits, set up auto-topup, and maintain your workspace's billing details.

Under Settings → Usage limits, admins can choose whether members see their usage without a personal limit and whether their profile shows costs by model used. The model view includes only charged credit transactions with a recorded model and is unavailable for All-Inclusive workspaces.

If you're not yet familiar with what credits are and how they're consumed, read Concept first.

Workspace types

The type of your workspace determines how you can top up credits and which options are visible to you:

With the Business plan, usage of our standard models is unlimited and included in the per-user price - there is no separate charge for it regardless of actual usage. Only premium/reasoning models (e.g. Claude Opus, GPT-5.4 Pro, o3), usage through our API, and meeting bot recordings are billed separately from your credit balance.

If you're not sure which type your workspace is, it's shown at the top of the billing page. You upgrade to the Business plan yourself in the platform (see below) — for a switch to Enterprise, Pilot, or Partner terms, get in touch: sales@meingpt.com.

Upgrading to a paid plan

If your trial has expired or your credits are used up, MeinGPT shows a banner at the top of the screen with an Upgrade now button. As a workspace admin you can also reach the plan comparison directly under Settings → Usage & Billing, button Upgrade now next to "Plan & usage".

If a button in this window doesn't respond, try a larger browser window or resetting your zoom level (⌘/Ctrl + 0) — or reach out to our support team.

Subscriptions overview

The main page shows your current billing state:

• Active plan and term — when your plan starts and ends
• Remaining balance in euros (tracked internally in credits)
• Actions — top up credits, configure auto-topup, manage plan
• Payment and top-up history (see below)

Balance for meeting bots

Meeting bot recordings cost €0.80 per actual audio hour, including transcription and the standard summary. They are paid from the shared workspace balance, including on All-Inclusive plans, where the remaining balance is also visible. Available top-up options continue to depend on your plan.

Use the Meetings category under Usage limits to restrict monthly consumption per person. This limit does not provide additional credits.

Top up via card

Clicking Buy credits opens a modal with five package sizes:

These packages are billed via Stripe (credit card). Credits become available immediately after successful payment.

This invoice can't be corrected afterward — that applies in particular to the company details entered at checkout:

Top up via invoice

If your workspace is billed via invoice (Qonto), you can additionally buy credit packages on invoice. The Buy credits on invoice modal is only visible if you're eligible:

How it works:

Automatic top-up (auto-topup)

So your workspace doesn't suddenly run out of credits, you can enable automatic top-up. MeinGPT will then top up your balance via a stored card whenever it falls below a defined threshold.

You find the setting under Settings → Usage & Billing → Automatic top-up.

Configuration

After saving, you see a confirmation box with the full rule: "When the balance drops below X credits, charge Y € to card Z automatically."

Status and behavior

• Cooldown between top-ups — MeinGPT waits a minimum interval between two auto-topups, so a misbehaving counter can't cause duplicate charges.
• Last attempt — date, time, and outcome (succeeded or failed, with reason) of the last auto-topup execution are visible right on the page.
• Paused during trial — while your workspace is on trial or has no active subscription, auto-topup does not fire (you'll see a notice box if you've configured it nonetheless).
• Card deleted — if the saved card has been removed from Stripe, a warning appears, since the next top-up attempt would otherwise fail silently.

Hybrid: invoice billing + card for auto-topup only

If your workspace is billed via invoice (Qonto), you can still add a Stripe card just for auto-topup. Your main bill keeps going through Qonto; only the automatic reloading happens via card. The auto-topup page actively offers this hybrid mode if your workspace is in that constellation.

If you'd rather have auto-topup handled by invoice too, get in touch — we can set up a prepayment arrangement through our accounting.

Payment and top-up history

Below your active subscriptions you find the payment and top-up history — a complete list of all credit purchases and auto-topup executions.

Per row you see:

• Date
• Amount (in € and credits)
• Source — Stripe, Invoice, Sponsorship, Manual, Starter credits, or Other. Manual card purchases and auto-topup executions both go through Stripe and therefore both show as "Stripe" — distinguishable only by the description text, not by a dedicated column.
• Status — for invoice-sourced rows, the invoice status (Draft, Issued, Paid, Past due, Canceled, or Void); for every other source, the neutral "Booked" badge. Failed auto-topup attempts don't appear here — they only produce an audit entry and an email notification, not a row in this list.
• Receipt — link to the invoice PDF (if available)

There's no CSV or XLSX export directly on this table. For exporting general usage data, a separate Usage export section is available further down the same page — it covers consumption data, not specifically the payment and top-up history.

Maintain billing details

So invoices can be issued correctly, you maintain the legal and administrative data of your workspace under Settings → Billing details.

The fields are grouped into several blocks:

Display name

How your workspace appears in the platform and in lists. Independent of the legal company name, which you maintain in the block below.

Legal details

• Legal company name — appears on every invoice and contract
• Legal form — GmbH, AG, UG, e.V., Stiftung etc. (German legal entities), or equivalent
• Commercial / association register — required for registered entities
• Tax identification number
• VAT ID — for intra-Community transactions
• Small-business regulation — checkbox for customers not charging VAT (§19 UStG, German small-business rule)
• Leitweg-ID — required field for invoices to German federal authorities (XRechnung format)

Address

The contractor's registered office. If invoices should go to a different address than the company seat (e.g. accounting at a different location), check Send invoices to a separate address and add the billing address separately.

Invoice delivery

• Email addresses for invoices — any number, each will receive every invoice
• Purchase order reference — optional, appears as a reference on every invoice
• Contacts for accounting, data protection, and IT security — named contacts we reach out to for non-product topics (e.g. DPA updates, security audits, dunning notices)

Completeness indicator

At the top of the page, MeinGPT shows whether all required fields are filled in:

• Complete — ready for invoicing
• Incomplete — a list of missing fields is visible; without completion, we can't issue correct invoices

Depending on your legal form, additional fields are required:

Updating your payment method and billing address with Stripe

For workspaces billed through Stripe, admins can open the Stripe customer portal under Settings → Usage & Billing with the Download Invoice button. Alternatively, click Upgrade now, then Manage Subscription on the Business plan in the Manage Plan dialog. There you can update your payment method and billing address directly with Stripe. Your VAT/tax ID can't be changed there though - contact Stripe support for that.

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