Buy credits, set up auto-topup, maintain billing details, and export usage data
You find the billing page for your workspace under Settings → Usage & Billing. It is only visible to workspace admins. From here you see your active plan, the remaining balance, and you can top up credits, set up auto-topup, and maintain your workspace's billing details.
If you're not yet familiar with what credits are and how they're consumed, read Concept first.
The type of your workspace determines how you can top up credits and which options are visible to you:
Type
How it's billed
Who this is
Trial
Limited starter credits, additional top-up by card available
Newly registered workspaces for evaluation — phone verification required, expires after a short time or converts into a paid plan
Business
Stripe (credit card), self-service
Workspaces that clicked "Upgrade now" in-app — monthly billing
Enterprise
Through our sales team, often via invoice (Qonto)
Larger workspaces with individual contracts and possibly custom rate limits
Pilot / Adoption
Fixed-price pilot incl. workshops
Structured introduction phase, typically 3 months
Partner & Education
Special conditions
Channel partners and educational institutions — terms through sales
If you're not sure which type your workspace is, it's shown at the top of the billing page. You upgrade to the Business plan yourself in the platform (see below) — for a switch to Enterprise, Pilot, or Partner terms, get in touch: sales@meingpt.com.
If your trial has expired or your credits are used up, meinGPT shows a banner at the top of the screen with an Upgrade now button. As a workspace admin you can also reach the plan comparison directly under Settings → Usage & Billing, button Upgrade now next to "Plan & usage".
Open Upgrade now
The Upgrade now button is visible to workspace admins only, and appears while your current plan is Trial or Business. A window with the Business vs. Enterprise comparison opens.
Choose Business (self-service)
On the Business card (29 € per user/month plus VAT), click Upgrade Now. You're redirected to Stripe Checkout to enter your card details. Once payment succeeds, your workspace switches to Business immediately.
Request Enterprise (sales)
On the Enterprise card, click Contact Us. A form opens through which our sales team puts together an individual offer — Enterprise isn't activated via self-service.
Note
If a button in this window doesn't respond, try a larger browser window or resetting your zoom level (⌘/Ctrl + 0) — or reach out to our support team.
Clicking Buy credits opens a modal with five package sizes:
Amount
Credits
5 €
500
50 €
5,000
250 €
25,000
500 €
50,000
1,000 €
100,000
These packages are billed via Stripe (credit card). Credits become available immediately after successful payment.
Note
Immediate invoice: For every purchase, you automatically get a PDF invoice in the payment and top-up history for download.
Attention
The invoice is final the moment it's issued: For card payments, our payment provider Stripe (partly through its checkout partner Stripe Link) issues the invoice right when you pay — using the company details you enter in that checkout, independent of your billing details in meinGPT. Correcting your billing details afterward doesn't change an invoice that's already been issued, and we can no longer cancel and reissue it ourselves either. If such an invoice is missing something like your company address, contact Stripe's support directly: open the payment confirmation (usually from a @link.com address), pull up the invoice details from there, and use the Support link at the bottom of that page. To avoid this from the start, top up via invoice instead, if that's available for your workspace — there, we issue the invoice ourselves and carry over your billing details.
If your workspace is billed via invoice (Qonto), you can additionally buy credit packages on invoice. The Buy credits on invoice modal is only visible if you're eligible:
Package
Amount
Credits
€500
500 €
50,000
€1,000
1,000 €
100,000
€2,500
2,500 €
250,000
€5,000
5,000 €
500,000
€10,000
10,000 €
1,000,000
How it works:
Pick a package
Click Buy on the desired amount. Credits are credited to your workspace immediately.
Invoice follows by email
You receive the invoice over the next business days by email at your billing address. Payment term: 14 days (default value, individual agreements possible).
Questions?
Just reply to the invoice email — it goes to our accounting team.
Note
Open invoices don't block purchases — as long as you have a longer list of open invoices, we'll show a warning in the modal so you keep an overview. With persistently unpaid invoices, our accounting may suspend access — please reach out to us early if you're running into bottlenecks.
So your workspace doesn't suddenly run out of credits, you can enable automatic top-up. meinGPT will then top up your balance via a stored card whenever it falls below a defined threshold.
You find the setting under Settings → Usage & Billing → Automatic top-up.
Flip the Active switch. Only then are the following fields evaluated.
Set the threshold (in credits)
As soon as your balance drops below this value, the top-up is triggered. Example: 1,000 credits threshold = top up as soon as less than 10 € remain.
Choose the top-up amount
The amount that is charged per top-up. Between 5 € and 2,000 €. Quick-select chips for 5 / 50 / 250 / 500 / 1,000 € are right there.
Select a payment method
One of your cards on file in Stripe. If you don't have a card yet, you can add one directly — the card is verified through the Stripe Customer Portal (setup mode, no immediate charge).
After saving, you see a confirmation box with the full rule: "When the balance drops below X credits, charge Y € to card Z automatically."
Cooldown between top-ups — meinGPT waits a minimum interval between two auto-topups, so a misbehaving counter can't cause duplicate charges.
Last attempt — date, time, and outcome (succeeded or failed, with reason) of the last auto-topup execution are visible right on the page.
Paused during trial — while your workspace is on trial or has no active subscription, auto-topup does not fire (you'll see a notice box if you've configured it nonetheless).
Card deleted — if the saved card has been removed from Stripe, a warning appears, since the next top-up attempt would otherwise fail silently.
If your workspace is billed via invoice (Qonto), you can still add a Stripe card just for auto-topup. Your main bill keeps going through Qonto; only the automatic reloading happens via card. The auto-topup page actively offers this hybrid mode if your workspace is in that constellation.
If you'd rather have auto-topup handled by invoice too, get in touch — we can set up a prepayment arrangement through our accounting.
Below your active subscriptions you find the payment and top-up history — a complete list of all credit purchases and auto-topup executions.
Per row you see:
Date
Amount (in € and credits)
Source — Stripe, Invoice, Sponsorship, Manual, Starter credits, or Other. Manual card purchases and auto-topup executions both go through Stripe and therefore both show as "Stripe" — distinguishable only by the description text, not by a dedicated column.
Status — for invoice-sourced rows, the invoice status (Draft, Issued, Paid, Past due, Canceled, or Void); for every other source, the neutral "Booked" badge. Failed auto-topup attempts don't appear here — they only produce an audit entry and an email notification, not a row in this list.
Receipt — link to the invoice PDF (if available)
There's no CSV or XLSX export directly on this table. For exporting general usage data, a separate Usage export section is available further down the same page — it covers consumption data, not specifically the payment and top-up history.
The contractor's registered office. If invoices should go to a different address than the company seat (e.g. accounting at a different location), check Send invoices to a separate address and add the billing address separately.
Email addresses for invoices — any number, each will receive every invoice
Purchase order reference — optional, appears as a reference on every invoice
Contacts for accounting, data protection, and IT security — named contacts we reach out to for non-product topics (e.g. DPA updates, security audits, dunning notices)
At the top of the page, meinGPT shows whether all required fields are filled in:
Complete — ready for invoicing
Incomplete — a list of missing fields is visible; without completion, we can't issue correct invoices
Depending on your legal form, additional fields are required:
Legal form
Additionally required
Private individual
no additional fields
Freelancer / self-employed
Tax number (if based in Germany)
Company (GmbH, AG, UG, ...)
VAT ID OR small-business status
Public institution
Leitweg-ID (if based in Germany)
Association / foundation
Tax number OR registration number
Attention
Small-business status and a VAT ID are mutually exclusive — if small-business status is set but a VAT ID is also on file, the record is considered incomplete.