Responsibility Model (Vendor, Customer, User)

Effective AI only works when responsibility is clear across the full value chain.

Vendor responsibility

• secure platform baseline and operating standards
• clear configuration for roles, access, and policies
• transparency on integrations, data flows, and limits

Customer responsibility

• enforceable AI policies and internal governance model
• clear decision on allowed use-cases per function
• training and enablement process for all user groups

User responsibility

• follow policies in daily work
• critically review outputs (do not accept blindly)
• avoid uncontrolled automation in sensitive decisions

Practical principle

• technology alone does not solve compliance
• governance without enablement is not adopted
• enablement without guardrails scales risk

Deep dive

• Admin Guide
• Privacy & Security
• Related Guides