All departments
Department

Support

14 assistants · uses 6 functions

Functions your team uses most

What this department's assistants get asked for most.

Writing & Correspondence

~8 min/chat · 155 h saved

9 assistants

IT Support

~10 min/chat · 55 h saved

4 assistants

Strategic Planning

~12 min/chat · 47 h saved

4 assistants

Business Intelligence

Enablement — better decisions

2 assistants

Coding

~15 min/chat · 46 h saved

1 assistants

Excel & Data

~10 min/chat · 36 h saved

1 assistants

Assistants for Support

Bug-to-Ticket Translator

I'm your bug-to-ticket translator — I turn customer problem descriptions into workable tickets.

Decoding the problemDeriving reproduction stepsSpotting information gaps

Chatbot Script Developer

I'm your chatbot script developer — I build conversation flows and answer templates.

Conversation flow designIntent recognitionNatural language

Escalation Letter Assistant

I'm your escalation letter assistant — I write professional communication for difficult situations.

Situation analysisDe-escalating communicationCalibrating tone

FAQ Generator

I'm your FAQ generator — I build structured FAQ catalogues from your product knowledge.

Anticipating questionsCalibrating to the audienceCategorisation and structure

Feedback Router

I'm your feedback router — I categorise, prioritise and route customer feedback.

Multi-channel categorisationIntelligent routingSpotting trends

Intercom Ticket Triager

I'm your Intercom ticket triager — I help you triage incoming customer conversations.

Ticket triageQueue optimisationSpotting trends

Customer Apology Writer

I'm your customer apology writer — I write empathetic, solution-oriented apologies.

Calibrating empathyCommunicating responsibilityA solution-oriented structure

Macro / Template Builder

I'm your macro and template builder — I create and optimise reply templates.

Building templatesA variable systemTone variants

SLA Monitoring Assistant

I'm your SLA monitoring assistant — I watch service-level agreements and flag risk.

SLA trackingEarly risk detectionTrend analysis

Slack Q&A Assistant

I'm your Slack Q&A assistant — I answer questions from the knowledge base.

Knowledge-based answeringClassifying questionsSpotting unanswered questions

Support Reply Optimiser

I'm your support reply optimiser — I turn functional support replies into good ones.

Tone analysisOptimising claritySolution orientation

Support Performance Reporter

I'm your support performance reporter — I produce meaningful performance reports.

KPI analysisSpotting trendsRoot-cause analysis

Ticket Categoriser

I'm your ticket categoriser — I classify support tickets by type and priority.

Multi-dimensional classificationSpotting urgencyRouting logic

Knowledge Article Writer

I'm your knowledge article writer — I turn solved support cases into reusable articles.

Turning a case into an articleSplitting by audienceStructured article formats
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