About meinGPT
We've reached product-market fit. Over 100,000 users from more than 250 companies already use our AI platform meinGPT — and now we're scaling. Your challenge: help us grow to 1 million users!
Our Mission
Bring AI to mid-sized businesses. We're building the central all-in-one platform that makes AI accessible to everyone. Our main challenge: design AI tools to be so intuitive that anyone can use AI — and focus on making sure people actually put AI to effective use.
Your Responsibilities
You are the first and most important point of contact for our customers and ensure an excellent customer experience with meinGPT.
- You manage the entire support communication from the first analysis to the final solution, ensuring that our customers receive fast and competent help.
- As the central hub, you make sure every request reaches the right expert. This way you guarantee fast results — whether you solve the problem yourself or together with Engineering, Sales, or the AI Success team.
- You get to the bottom of things by reproducing reported bugs yourself and providing our engineering team with crucial insights. This way you actively help make our product better every day.
- You spot patterns in requests and proactively expand our knowledge base (FAQs). This gives our customers a helpful tool to help themselves.
What You Bring
- Excellent communication skills: You can express yourself fluently in German and English, stay friendly even in challenging situations, and always find the right words.
- Technical affinity & AI fundamentals: You have a solid understanding of AI and can assess whether a problem is a technical bug, a user error, or an AI limitation. Experience in tech support is a big plus.
- Proactive and curious work style: You don't wait for instructions — you get to the bottom of things yourself. You have the drive to truly understand and solve problems.
- Absolute reliability: You know what you don't know. Instead of giving wrong answers, you'd rather ask one time too many than one time too few. People can rely on you 100%.
How We Work
- We don't discuss endlessly — we roll up our sleeves and get things done!
- We communicate openly, directly, and as equals — about successes just as much as about mistakes.
- We use AI intensively ourselves to be smarter and faster — but without following it blindly: you're always responsible for your own results.
- We have big goals, but a healthy work environment is incredibly important to us. We want to succeed as a team sustainably and look out for one another.
What Happens Next
- Application: Fill out our short application form and tell us about your experience.
- Getting to know each other: In the first video call, we chat casually about your motivation and clarify the most important conditions.
- Case Study: Now it gets exciting! Show us in a (remote) live session how you would solve a real task.
- Founders Interview: Come to our office, meet our founders, and tell us what drives you and where your journey should go.
- Offer: If you win us over, we'll make you an offer — and hopefully it'll be "Welcome to the team!" afterwards.
FAQ
Frequently asked questions about this role
01What does support look like at meinGPT?
You're the front line for customers using an AI platform in their daily work. That means solving problems quickly and clearly, spotting patterns, and turning recurring issues into product feedback that improves the platform for everyone.
02How technical is this role?
Comfortable-with-software technical, not developer technical. You'll need to understand how the platform and AI features work well enough to troubleshoot confidently and explain things simply.
03Will I influence the product?
Yes. You sit closest to real user pain, so your insights directly shape what we fix and build next. Support here is a source of product truth, not a ticket queue.
04What does success look like in the first months?
Customers get fast, genuinely helpful answers, response times stay tight, and the recurring issues you surface start turning into real product improvements.
05What kind of people thrive at meinGPT?
People who take ownership, act proactively, and enjoy turning ambiguity into results. We value clear thinking, open communication, and a bias toward action. If you like learning fast, working close to real users, and taking responsibility for outcomes you'll feel at home here.
06How do teams collaborate and make decisions?
We work with high trust and low friction. Decisions are made close to the problem, communication is direct and transparent, and we avoid unnecessary meetings. We move fast, but we also care deeply about quality, security, and long-term sustainability.
07How does meinGPT support growth and well-being?
We believe sustainable performance beats short-term hustle. You'll get real responsibility, continuous learning opportunities, and room to grow while flexible work, clear priorities, and a healthy team environment help you do your best work over the long term.
