AI Support Specialist (f/m/d)

We've significantly expanded our support – and we want to get even better. Your challenge: make great support one of the reasons our customers succeed with MeinGPT.

Our Mission

The German-speaking Mittelstand is world-class today in industry, quality and specialisation. Our vision: it stays that way – in the AI era, too.

To get there, we take AI in the Mittelstand from the playground into production – sovereign, step by step and with measurable impact. We make the Mittelstand's strengths AI-ready: its knowledge, its processes and its way of carefully improving things. And we bring everyone along, not just the tech-savvy.

More than 500 companies and over 50,000 users have already worked with MeinGPT. We're growing strongly – and investing in our platform, hands-on guidance and our customers' success.

Your springboard in the AI era: With us, you learn directly from real customer problems – with feedback and support from the team. You take on responsibility for real problems early, help build a fast-growing company and work with people and companies who move you forward.

Your Mission

You are the first and most important point of contact for our customers and ensure an excellent customer experience with MeinGPT.

• You manage the entire support communication from the first analysis to the final solution, ensuring that our customers receive fast and competent help.
• As the central hub, you make sure every request reaches the right expert. This way you guarantee fast results — whether you solve the problem yourself or together with Engineering, Sales, or the AI Success team.
• You get to the bottom of things by reproducing reported bugs yourself and providing our engineering team with crucial insights. This way you actively help make our product better every day.
• You spot patterns in requests and proactively expand our knowledge base (FAQs). This gives our customers a helpful tool to help themselves.

What You Bring

• Excellent communication skills: You can express yourself fluently in German and English, stay friendly even in challenging situations, and always find the right words.
• Technical affinity & AI fundamentals: You have a solid understanding of AI and can assess whether a problem is a technical bug, a user error, or an AI limitation. Experience in tech support is a big plus.
• Proactive and curious work style: You don't wait for instructions — you get to the bottom of things yourself. You have the drive to truly understand and solve problems.
• Absolute reliability: You know what you don't know. Instead of giving wrong answers, you'd rather ask one time too many than one time too few. People can rely on you 100%.

How We Work

• We don't discuss endlessly — we roll up our sleeves and get things done!
• We communicate openly, directly, and as equals — about successes just as much as about mistakes.
• We use AI intensively ourselves to be smarter and faster — but without following it blindly: you're always responsible for your own results.
• We have big goals, but a healthy work environment is incredibly important to us. We want to succeed as a team sustainably and look out for one another.

What Happens Next

• Application: Fill out our short application form and tell us about your experience.
• Getting to know each other: In the first video call, we chat casually about your motivation and clarify the most important conditions.
• Case Study: Now it gets exciting! Show us in a (remote) live session how you would solve a real task.
• Founders Interview: Come to our office, meet our founders, and tell us what drives you and where your journey should go.
• Offer: If you win us over, we'll make you an offer — and hopefully it'll be "Welcome to the team!" afterwards.