About meinGPT
Our Mission
Bringing AI to the Mittelstand. We're building the central all-in-one platform that makes AI accessible to everyone. Our core challenge: designing AI tools so intuitively that anyone can use AI - and focusing on making sure people actually put AI to effective use.
Your Responsibilities
You make sure our customers achieve outstanding results with meinGPT and embed AI deeply within their organizations.
In your first few months, you'll take on Customer Support to develop a deep understanding of our product and our customers' needs. Step by step, you'll then grow into the AI Success role and take on the following responsibilities:
- You steer the entire customer lifecycle from onboarding through to a successful rollout, identify the most valuable use cases, and build them together with your customers into AI workflows and AI assistants.
- You take ownership of your customers' AI success: you support them proactively and independently seek out pragmatic solutions - in coordination with our various teams (Engineering, Sales, Product) where needed.
- You run interactive AI workshops using our meinGPT Academy learning platform, so that our customers can then use AI effectively on their own.
- You translate valuable customer feedback directly into actionable input for our Product and Engineering teams.
What You Bring
- You've already built with AI yourself – not just used ChatGPT, but created your own assistants, automations, or workflows that solve a real problem.
- You've already managed B2B customers on your own responsibility and guided them through onboarding and adoption – whether from Customer Success, Consulting, or a demanding agency environment.
- You're familiar with core AI concepts like RAG or MCP – and can explain technically complex topics in a way that non-techies understand.
- You communicate fluently in German and English.
How We Work
- We don't debate endlessly - we roll up our sleeves and get things done!
- We communicate openly, directly, and as equals - about successes just as much as about mistakes.
- We use AI intensively ourselves to work smarter and faster - but without blindly following the hype: you're always responsible for your own results.
- We have big goals, but a healthy work environment matters enormously to us. We want to succeed sustainably as a team and we look out for one another.
What Happens Next
- Application: Fill out our short application form and tell us about your experience.
- Getting to know each other (30 min): In the first video call, we'll chat casually about your motivation and clarify the most important conditions.
- Case Study (90 min): Now it gets exciting! Show us in a (remote) live session how you'd solve a real task.
- Founders Interview (90 min): Come to our office, meet our founders, and tell us what drives you and where you want your journey to go.
- Offer: If you win us over, we'll make you an offer - and hopefully it'll be "Welcome to the team!" after that.
FAQ
Frequently asked questions about this role
01What is the main goal of this role?
Your primary goal is to ensure that customers successfully adopt AI and achieve measurable results with the platform. This means guiding them from onboarding to real, productive AI usage in their day-to-day business.
02Is this more of a technical role or a customer-facing role?
It's a hybrid. You'll work closely with customers, but you'll also need a strong technical understanding of AI concepts to design workflows, explain solutions clearly, and translate customer needs into actionable requirements for internal teams.
03What kind of customers will I work with?
You'll work with small and medium-sized enterprises across various industries. This means diverse use cases, different levels of AI maturity, and plenty of opportunities to learn how AI creates real business value.
04How much ownership and responsibility does this role have?
A lot. You're responsible for the success of your customers' AI initiatives. That includes proactively identifying opportunities, solving problems, and ensuring customers actually use AI effectively — not just technically, but in practice.
05Will I have influence on the product?
Yes. You'll be one of the closest links to our customers. Your feedback and insights directly shape product improvements, new features, and priorities for the engineering team.
06What does the interview process focus on?
The process focuses on real-world problem solving. You'll demonstrate how you approach AI use cases, communicate with customers, and turn requirements into practical solutions — not theoretical knowledge or trick questions.
07What kind of people thrive at meinGPT?
People who take ownership, act proactively, and enjoy turning ambiguity into results. We value clear thinking, open communication, and a bias toward action. If you like learning fast, working close to real users, and taking responsibility for outcomes you'll feel at home here.
08How do teams collaborate and make decisions?
We work with high trust and low friction. Decisions are made close to the problem, communication is direct and transparent, and we avoid unnecessary meetings. We move fast, but we also care deeply about quality, security, and long-term sustainability.
09How does meinGPT support growth and well-being?
We believe sustainable performance beats short-term hustle. You'll get real responsibility, continuous learning opportunities, and room to grow while flexible work, clear priorities, and a healthy team environment help you do your best work over the long term.
