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WhatsApp integrated AI chatbot for customer support

WhatsApp integrated AI chatbot for customer support

WhatsApp integrated AI chatbot for customer support

WhatsApp integrated AI chatbot for customer support

500+

Monthly automated requests

100%

Support the success of the handover

Significantly improved

Improvement of answer quality

1

Company at a glance

About the company

Mobilezone AG is a Swiss telecommunications company, a market leader in the indirect German telecommunications market, focusing on e-commerce with a strong online presence. They offer provider-independent mobile phone contracts, a wide range of mobile devices (including used and refurbished smartphones), and various subscriptions for mobile and fixed-line telephony, digital TV, and Internet. The company also provides telecommunication solutions for businesses, repair and logistics services, and offers buy-back programs for used mobile phones.

Website

Headquarters

Germany

Industry

Telecommunications

Company size

51 - 100

Founding Year

1999

1

Company at a glance

About the company

Mobilezone AG is a Swiss telecommunications company, a market leader in the indirect German telecommunications market, focusing on e-commerce with a strong online presence. They offer provider-independent mobile phone contracts, a wide range of mobile devices (including used and refurbished smartphones), and various subscriptions for mobile and fixed-line telephony, digital TV, and Internet. The company also provides telecommunication solutions for businesses, repair and logistics services, and offers buy-back programs for used mobile phones.

Website

Headquarters

Germany

Industry

Telecommunications

Company size

51 - 100

Founding Year

1999

1

Company at a glance

About the company

Mobilezone AG is a Swiss telecommunications company, a market leader in the indirect German telecommunications market, focusing on e-commerce with a strong online presence. They offer provider-independent mobile phone contracts, a wide range of mobile devices (including used and refurbished smartphones), and various subscriptions for mobile and fixed-line telephony, digital TV, and Internet. The company also provides telecommunication solutions for businesses, repair and logistics services, and offers buy-back programs for used mobile phones.

Website

Headquarters

Germany

Industry

Telecommunications

Company size

51 - 100

Founding Year

1999

1

Company at a glance

About the company

Mobilezone AG is a Swiss telecommunications company, a market leader in the indirect German telecommunications market, focusing on e-commerce with a strong online presence. They offer provider-independent mobile phone contracts, a wide range of mobile devices (including used and refurbished smartphones), and various subscriptions for mobile and fixed-line telephony, digital TV, and Internet. The company also provides telecommunication solutions for businesses, repair and logistics services, and offers buy-back programs for used mobile phones.

Website

Headquarters

Germany

Industry

Telecommunications

Company size

51 - 100

Founding Year

1999

2

Challenges

Relief of customer service

mobilezone needed a solution to relieve customer service during the intense phase after the launch of the iPhone 16 and to make it more efficient.

Increase in customer satisfaction

Despite an expected increase in request volume, mobilezone wanted to enhance customer satisfaction by providing quick and precise answers to customer inquiries.

Improvement of consulting quality

The process of customer consulting should be optimized to improve both the efficiency and quality of customer interactions.

2

Challenges

Relief of customer service

mobilezone needed a solution to relieve customer service during the intense phase after the launch of the iPhone 16 and to make it more efficient.

Increase in customer satisfaction

Despite an expected increase in request volume, mobilezone wanted to enhance customer satisfaction by providing quick and precise answers to customer inquiries.

Improvement of consulting quality

The process of customer consulting should be optimized to improve both the efficiency and quality of customer interactions.

2

Challenges

Relief of customer service

mobilezone needed a solution to relieve customer service during the intense phase after the launch of the iPhone 16 and to make it more efficient.

Increase in customer satisfaction

Despite an expected increase in request volume, mobilezone wanted to enhance customer satisfaction by providing quick and precise answers to customer inquiries.

Improvement of consulting quality

The process of customer consulting should be optimized to improve both the efficiency and quality of customer interactions.

2

Challenges

Relief of customer service

mobilezone needed a solution to relieve customer service during the intense phase after the launch of the iPhone 16 and to make it more efficient.

Increase in customer satisfaction

Despite an expected increase in request volume, mobilezone wanted to enhance customer satisfaction by providing quick and precise answers to customer inquiries.

Improvement of consulting quality

The process of customer consulting should be optimized to improve both the efficiency and quality of customer interactions.

3

Solutions

Customized AI-powered chatbot

meinGPT developed a chatbot tailored to the specific needs of the iPhone launch, providing comprehensive product advice and personalized recommendations.

Automated response processes

The chatbot answers frequently asked questions by integrating launch-specific FAQs as well as real-time information on availability and orders.

Option for personal customer support

For more complex inquiries, the chatbot provides contact information to seamlessly hand over to human support staff.

3

Solutions

Customized AI-powered chatbot

meinGPT developed a chatbot tailored to the specific needs of the iPhone launch, providing comprehensive product advice and personalized recommendations.

Automated response processes

The chatbot answers frequently asked questions by integrating launch-specific FAQs as well as real-time information on availability and orders.

Option for personal customer support

For more complex inquiries, the chatbot provides contact information to seamlessly hand over to human support staff.

3

Solutions

Customized AI-powered chatbot

meinGPT developed a chatbot tailored to the specific needs of the iPhone launch, providing comprehensive product advice and personalized recommendations.

Automated response processes

The chatbot answers frequently asked questions by integrating launch-specific FAQs as well as real-time information on availability and orders.

Option for personal customer support

For more complex inquiries, the chatbot provides contact information to seamlessly hand over to human support staff.

3

Solutions

Customized AI-powered chatbot

meinGPT developed a chatbot tailored to the specific needs of the iPhone launch, providing comprehensive product advice and personalized recommendations.

Automated response processes

The chatbot answers frequently asked questions by integrating launch-specific FAQs as well as real-time information on availability and orders.

Option for personal customer support

For more complex inquiries, the chatbot provides contact information to seamlessly hand over to human support staff.

4

Implementation

Integration via WhatsApp Business API

WhatsApp has been implemented as a communication channel because it is an established and preferred platform for mobilezone customers, including the provision of a dedicated phone number.

Entry point in the online shop

The chatbot has been made easily accessible through a click link in the mobilezone online shop to facilitate direct access for customers via mobile device.

Dashboard for monitoring and analysis

A dashboard with key KPIs and chat history evaluations has been created to provide mobilezone employees with the ability to monitor and analyze.

4

Implementation

Integration via WhatsApp Business API

WhatsApp has been implemented as a communication channel because it is an established and preferred platform for mobilezone customers, including the provision of a dedicated phone number.

Entry point in the online shop

The chatbot has been made easily accessible through a click link in the mobilezone online shop to facilitate direct access for customers via mobile device.

Dashboard for monitoring and analysis

A dashboard with key KPIs and chat history evaluations has been created to provide mobilezone employees with the ability to monitor and analyze.

4

Implementation

Integration via WhatsApp Business API

WhatsApp has been implemented as a communication channel because it is an established and preferred platform for mobilezone customers, including the provision of a dedicated phone number.

Entry point in the online shop

The chatbot has been made easily accessible through a click link in the mobilezone online shop to facilitate direct access for customers via mobile device.

Dashboard for monitoring and analysis

A dashboard with key KPIs and chat history evaluations has been created to provide mobilezone employees with the ability to monitor and analyze.

4

Implementation

Integration via WhatsApp Business API

WhatsApp has been implemented as a communication channel because it is an established and preferred platform for mobilezone customers, including the provision of a dedicated phone number.

Entry point in the online shop

The chatbot has been made easily accessible through a click link in the mobilezone online shop to facilitate direct access for customers via mobile device.

Dashboard for monitoring and analysis

A dashboard with key KPIs and chat history evaluations has been created to provide mobilezone employees with the ability to monitor and analyze.

5

Achieved goals

Improved answer quality

Compared to the previous rule-based solution, the AI chatbot provided a significantly improved quality of responses in the test operation.

High automation rate for customer inquiries

The chatbot was able to fully automate around 500 customer inquiries in the first month, significantly increasing efficiency.

Direct forwarding to support staff

Requests that could not be resolved automatically were effectively forwarded to human support staff to ensure a high quality of service.

5

Achieved goals

Improved answer quality

Compared to the previous rule-based solution, the AI chatbot provided a significantly improved quality of responses in the test operation.

High automation rate for customer inquiries

The chatbot was able to fully automate around 500 customer inquiries in the first month, significantly increasing efficiency.

Direct forwarding to support staff

Requests that could not be resolved automatically were effectively forwarded to human support staff to ensure a high quality of service.

5

Achieved goals

Improved answer quality

Compared to the previous rule-based solution, the AI chatbot provided a significantly improved quality of responses in the test operation.

High automation rate for customer inquiries

The chatbot was able to fully automate around 500 customer inquiries in the first month, significantly increasing efficiency.

Direct forwarding to support staff

Requests that could not be resolved automatically were effectively forwarded to human support staff to ensure a high quality of service.

5

Achieved goals

Improved answer quality

Compared to the previous rule-based solution, the AI chatbot provided a significantly improved quality of responses in the test operation.

High automation rate for customer inquiries

The chatbot was able to fully automate around 500 customer inquiries in the first month, significantly increasing efficiency.

Direct forwarding to support staff

Requests that could not be resolved automatically were effectively forwarded to human support staff to ensure a high quality of service.

6

Next steps

Extension of system integration

Future enhancements include improved integration of additional system data to make the chatbot even more powerful.

Development towards a more comprehensive support agent

The plan is to further develop the chatbot into a comprehensive support agent that can address a wider range of customer needs.

Increase in customer insights

In-depth analyses of customer interactions are intended to provide valuable insights into customer needs in order to continuously improve and adapt the service.

6

Next steps

Extension of system integration

Future enhancements include improved integration of additional system data to make the chatbot even more powerful.

Development towards a more comprehensive support agent

The plan is to further develop the chatbot into a comprehensive support agent that can address a wider range of customer needs.

Increase in customer insights

In-depth analyses of customer interactions are intended to provide valuable insights into customer needs in order to continuously improve and adapt the service.

6

Next steps

Extension of system integration

Future enhancements include improved integration of additional system data to make the chatbot even more powerful.

Development towards a more comprehensive support agent

The plan is to further develop the chatbot into a comprehensive support agent that can address a wider range of customer needs.

Increase in customer insights

In-depth analyses of customer interactions are intended to provide valuable insights into customer needs in order to continuously improve and adapt the service.

6

Next steps

Extension of system integration

Future enhancements include improved integration of additional system data to make the chatbot even more powerful.

Development towards a more comprehensive support agent

The plan is to further develop the chatbot into a comprehensive support agent that can address a wider range of customer needs.

Increase in customer insights

In-depth analyses of customer interactions are intended to provide valuable insights into customer needs in order to continuously improve and adapt the service.

Similar case studies

Start with AI!

Book your personal demo and discover how we can boost your team's productivity.

All-in-One Platform

Centralized AI Toolkit – no more isolated solutions, a unified interface for all AI tools

GDPR-compliant

Highest security standards with servers exclusively in Germany, France & Sweden.

Guaranteed success

Above-average acceptance rates through comprehensive support and personalized onboarding

Start with AI!

Book your personal demo and discover how we can boost your team's productivity.

All-in-One Platform

Centralized AI Toolkit – no more isolated solutions, a unified interface for all AI tools

GDPR-compliant

Highest security standards with servers exclusively in Germany, France & Sweden.

Guaranteed success

Above-average acceptance rates through comprehensive support and personalized onboarding

Start with AI!

Book your personal demo and discover how we can boost your team's productivity.

All-in-One Platform

Centralized AI Toolkit – no more isolated solutions, a unified interface for all AI tools

GDPR-compliant

Highest security standards with servers exclusively in Germany, France & Sweden.

Guaranteed success

Above-average acceptance rates through comprehensive support and personalized onboarding

Start with AI!

Book your personal demo and discover how we can boost your team's productivity.

All-in-One Platform

Centralized AI Toolkit – no more isolated solutions, a unified interface for all AI tools

GDPR-compliant

Highest security standards with servers exclusively in Germany, France & Sweden.

Guaranteed success

Above-average acceptance rates through comprehensive support and personalized onboarding

meinGPT is a brand of SelectCode

DSGVO- und ISO 27001-konform

Höchste Sicherheitsstandards

Hosted in the EU

Sicher nach dem EU-KI-Gesetz

KI-Toolkit All-in-One

Eine zentrale Plattform für alle KI-Anwendungen

© Copyright 2024 SelectCode LLC

meinGPT is a brand of SelectCode

DSGVO- und ISO 27001-konform

Höchste Sicherheitsstandards

Hosted in the EU

Sicher nach dem EU-KI-Gesetz

KI-Toolkit All-in-One

Eine zentrale Plattform für alle KI-Anwendungen

© Copyright 2024 SelectCode LLC

meinGPT is a brand of SelectCode

DSGVO- und ISO 27001-konform

Höchste Sicherheitsstandards

Hosted in the EU

Sicher nach dem EU-KI-Gesetz

KI-Toolkit All-in-One

Eine zentrale Plattform für alle KI-Anwendungen

© Copyright 2024 SelectCode LLC

meinGPT is a brand of SelectCode

DSGVO- und ISO 27001-konform

Höchste Sicherheitsstandards

Hosted in the EU

Sicher nach dem EU-KI-Gesetz

KI-Toolkit All-in-One

Eine zentrale Plattform für alle KI-Anwendungen

© Copyright 2024 SelectCode LLC