WhatsApp integrated AI chatbot for customer support
WhatsApp integrated AI chatbot for customer support
WhatsApp integrated AI chatbot for customer support
WhatsApp integrated AI chatbot for customer support
500+
Monthly automated requests
100%
Support the success of the handover
Significantly improved
Improvement of answer quality
1
Company at a glance
About the company
Mobilezone AG is a Swiss telecommunications company, a market leader in the indirect German telecommunications market, focusing on e-commerce with a strong online presence. They offer provider-independent mobile phone contracts, a wide range of mobile devices (including used and refurbished smartphones), and various subscriptions for mobile and fixed-line telephony, digital TV, and Internet. The company also provides telecommunication solutions for businesses, repair and logistics services, and offers buy-back programs for used mobile phones.
Website
Headquarters
Germany
Industry
Telecommunications
Company size
51 - 100
Founding Year
1999
1
Company at a glance
About the company
Mobilezone AG is a Swiss telecommunications company, a market leader in the indirect German telecommunications market, focusing on e-commerce with a strong online presence. They offer provider-independent mobile phone contracts, a wide range of mobile devices (including used and refurbished smartphones), and various subscriptions for mobile and fixed-line telephony, digital TV, and Internet. The company also provides telecommunication solutions for businesses, repair and logistics services, and offers buy-back programs for used mobile phones.
Website
Headquarters
Germany
Industry
Telecommunications
Company size
51 - 100
Founding Year
1999
1
Company at a glance
About the company
Mobilezone AG is a Swiss telecommunications company, a market leader in the indirect German telecommunications market, focusing on e-commerce with a strong online presence. They offer provider-independent mobile phone contracts, a wide range of mobile devices (including used and refurbished smartphones), and various subscriptions for mobile and fixed-line telephony, digital TV, and Internet. The company also provides telecommunication solutions for businesses, repair and logistics services, and offers buy-back programs for used mobile phones.
Website
Headquarters
Germany
Industry
Telecommunications
Company size
51 - 100
Founding Year
1999
1
Company at a glance
About the company
Mobilezone AG is a Swiss telecommunications company, a market leader in the indirect German telecommunications market, focusing on e-commerce with a strong online presence. They offer provider-independent mobile phone contracts, a wide range of mobile devices (including used and refurbished smartphones), and various subscriptions for mobile and fixed-line telephony, digital TV, and Internet. The company also provides telecommunication solutions for businesses, repair and logistics services, and offers buy-back programs for used mobile phones.
Website
Headquarters
Germany
Industry
Telecommunications
Company size
51 - 100
Founding Year
1999
2
Challenges
Relief of customer service
mobilezone needed a solution to relieve customer service during the intense phase after the launch of the iPhone 16 and to make it more efficient.
Increase in customer satisfaction
Despite an expected increase in request volume, mobilezone wanted to enhance customer satisfaction by providing quick and precise answers to customer inquiries.
Improvement of consulting quality
The process of customer consulting should be optimized to improve both the efficiency and quality of customer interactions.
2
Challenges
Relief of customer service
mobilezone needed a solution to relieve customer service during the intense phase after the launch of the iPhone 16 and to make it more efficient.
Increase in customer satisfaction
Despite an expected increase in request volume, mobilezone wanted to enhance customer satisfaction by providing quick and precise answers to customer inquiries.
Improvement of consulting quality
The process of customer consulting should be optimized to improve both the efficiency and quality of customer interactions.
2
Challenges
Relief of customer service
mobilezone needed a solution to relieve customer service during the intense phase after the launch of the iPhone 16 and to make it more efficient.
Increase in customer satisfaction
Despite an expected increase in request volume, mobilezone wanted to enhance customer satisfaction by providing quick and precise answers to customer inquiries.
Improvement of consulting quality
The process of customer consulting should be optimized to improve both the efficiency and quality of customer interactions.
2
Challenges
Relief of customer service
mobilezone needed a solution to relieve customer service during the intense phase after the launch of the iPhone 16 and to make it more efficient.
Increase in customer satisfaction
Despite an expected increase in request volume, mobilezone wanted to enhance customer satisfaction by providing quick and precise answers to customer inquiries.
Improvement of consulting quality
The process of customer consulting should be optimized to improve both the efficiency and quality of customer interactions.
3
Solutions
Customized AI-powered chatbot
meinGPT developed a chatbot tailored to the specific needs of the iPhone launch, providing comprehensive product advice and personalized recommendations.
Automated response processes
The chatbot answers frequently asked questions by integrating launch-specific FAQs as well as real-time information on availability and orders.
Option for personal customer support
For more complex inquiries, the chatbot provides contact information to seamlessly hand over to human support staff.
3
Solutions
Customized AI-powered chatbot
meinGPT developed a chatbot tailored to the specific needs of the iPhone launch, providing comprehensive product advice and personalized recommendations.
Automated response processes
The chatbot answers frequently asked questions by integrating launch-specific FAQs as well as real-time information on availability and orders.
Option for personal customer support
For more complex inquiries, the chatbot provides contact information to seamlessly hand over to human support staff.
3
Solutions
Customized AI-powered chatbot
meinGPT developed a chatbot tailored to the specific needs of the iPhone launch, providing comprehensive product advice and personalized recommendations.
Automated response processes
The chatbot answers frequently asked questions by integrating launch-specific FAQs as well as real-time information on availability and orders.
Option for personal customer support
For more complex inquiries, the chatbot provides contact information to seamlessly hand over to human support staff.
3
Solutions
Customized AI-powered chatbot
meinGPT developed a chatbot tailored to the specific needs of the iPhone launch, providing comprehensive product advice and personalized recommendations.
Automated response processes
The chatbot answers frequently asked questions by integrating launch-specific FAQs as well as real-time information on availability and orders.
Option for personal customer support
For more complex inquiries, the chatbot provides contact information to seamlessly hand over to human support staff.
4
Implementation
Integration via WhatsApp Business API
WhatsApp has been implemented as a communication channel because it is an established and preferred platform for mobilezone customers, including the provision of a dedicated phone number.
Entry point in the online shop
The chatbot has been made easily accessible through a click link in the mobilezone online shop to facilitate direct access for customers via mobile device.
Dashboard for monitoring and analysis
A dashboard with key KPIs and chat history evaluations has been created to provide mobilezone employees with the ability to monitor and analyze.
4
Implementation
Integration via WhatsApp Business API
WhatsApp has been implemented as a communication channel because it is an established and preferred platform for mobilezone customers, including the provision of a dedicated phone number.
Entry point in the online shop
The chatbot has been made easily accessible through a click link in the mobilezone online shop to facilitate direct access for customers via mobile device.
Dashboard for monitoring and analysis
A dashboard with key KPIs and chat history evaluations has been created to provide mobilezone employees with the ability to monitor and analyze.
4
Implementation
Integration via WhatsApp Business API
WhatsApp has been implemented as a communication channel because it is an established and preferred platform for mobilezone customers, including the provision of a dedicated phone number.
Entry point in the online shop
The chatbot has been made easily accessible through a click link in the mobilezone online shop to facilitate direct access for customers via mobile device.
Dashboard for monitoring and analysis
A dashboard with key KPIs and chat history evaluations has been created to provide mobilezone employees with the ability to monitor and analyze.
4
Implementation
Integration via WhatsApp Business API
WhatsApp has been implemented as a communication channel because it is an established and preferred platform for mobilezone customers, including the provision of a dedicated phone number.
Entry point in the online shop
The chatbot has been made easily accessible through a click link in the mobilezone online shop to facilitate direct access for customers via mobile device.
Dashboard for monitoring and analysis
A dashboard with key KPIs and chat history evaluations has been created to provide mobilezone employees with the ability to monitor and analyze.
5
Achieved goals
Improved answer quality
Compared to the previous rule-based solution, the AI chatbot provided a significantly improved quality of responses in the test operation.
High automation rate for customer inquiries
The chatbot was able to fully automate around 500 customer inquiries in the first month, significantly increasing efficiency.
Direct forwarding to support staff
Requests that could not be resolved automatically were effectively forwarded to human support staff to ensure a high quality of service.
5
Achieved goals
Improved answer quality
Compared to the previous rule-based solution, the AI chatbot provided a significantly improved quality of responses in the test operation.
High automation rate for customer inquiries
The chatbot was able to fully automate around 500 customer inquiries in the first month, significantly increasing efficiency.
Direct forwarding to support staff
Requests that could not be resolved automatically were effectively forwarded to human support staff to ensure a high quality of service.
5
Achieved goals
Improved answer quality
Compared to the previous rule-based solution, the AI chatbot provided a significantly improved quality of responses in the test operation.
High automation rate for customer inquiries
The chatbot was able to fully automate around 500 customer inquiries in the first month, significantly increasing efficiency.
Direct forwarding to support staff
Requests that could not be resolved automatically were effectively forwarded to human support staff to ensure a high quality of service.
5
Achieved goals
Improved answer quality
Compared to the previous rule-based solution, the AI chatbot provided a significantly improved quality of responses in the test operation.
High automation rate for customer inquiries
The chatbot was able to fully automate around 500 customer inquiries in the first month, significantly increasing efficiency.
Direct forwarding to support staff
Requests that could not be resolved automatically were effectively forwarded to human support staff to ensure a high quality of service.
6
Next steps
Extension of system integration
Future enhancements include improved integration of additional system data to make the chatbot even more powerful.
Development towards a more comprehensive support agent
The plan is to further develop the chatbot into a comprehensive support agent that can address a wider range of customer needs.
Increase in customer insights
In-depth analyses of customer interactions are intended to provide valuable insights into customer needs in order to continuously improve and adapt the service.
6
Next steps
Extension of system integration
Future enhancements include improved integration of additional system data to make the chatbot even more powerful.
Development towards a more comprehensive support agent
The plan is to further develop the chatbot into a comprehensive support agent that can address a wider range of customer needs.
Increase in customer insights
In-depth analyses of customer interactions are intended to provide valuable insights into customer needs in order to continuously improve and adapt the service.
6
Next steps
Extension of system integration
Future enhancements include improved integration of additional system data to make the chatbot even more powerful.
Development towards a more comprehensive support agent
The plan is to further develop the chatbot into a comprehensive support agent that can address a wider range of customer needs.
Increase in customer insights
In-depth analyses of customer interactions are intended to provide valuable insights into customer needs in order to continuously improve and adapt the service.
6
Next steps
Extension of system integration
Future enhancements include improved integration of additional system data to make the chatbot even more powerful.
Development towards a more comprehensive support agent
The plan is to further develop the chatbot into a comprehensive support agent that can address a wider range of customer needs.
Increase in customer insights
In-depth analyses of customer interactions are intended to provide valuable insights into customer needs in order to continuously improve and adapt the service.
Similar case studies
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Start with AI!
Book your personal demo and discover how we can boost your team's productivity.
All-in-One Platform
Centralized AI Toolkit – no more isolated solutions, a unified interface for all AI tools
GDPR-compliant
Highest security standards with servers exclusively in Germany, France & Sweden.
Guaranteed success
Above-average acceptance rates through comprehensive support and personalized onboarding
Start with AI!
Book your personal demo and discover how we can boost your team's productivity.
All-in-One Platform
Centralized AI Toolkit – no more isolated solutions, a unified interface for all AI tools
GDPR-compliant
Highest security standards with servers exclusively in Germany, France & Sweden.
Guaranteed success
Above-average acceptance rates through comprehensive support and personalized onboarding
Start with AI!
Book your personal demo and discover how we can boost your team's productivity.
All-in-One Platform
Centralized AI Toolkit – no more isolated solutions, a unified interface for all AI tools
GDPR-compliant
Highest security standards with servers exclusively in Germany, France & Sweden.
Guaranteed success
Above-average acceptance rates through comprehensive support and personalized onboarding
meinGPT is a brand of SelectCode
DSGVO-konform
Höchste Sicherheitsstandards
Hosted in the EU
Sicher nach dem EU-KI-Gesetz
KI-Toolkit All-in-One
Eine zentrale Plattform für alle KI-Anwendungen
© Copyright 2024 SelectCode LLC
meinGPT is a brand of SelectCode
DSGVO-konform
Höchste Sicherheitsstandards
Hosted in the EU
Sicher nach dem EU-KI-Gesetz
KI-Toolkit All-in-One
Eine zentrale Plattform für alle KI-Anwendungen
© Copyright 2024 SelectCode LLC
meinGPT is a brand of SelectCode
DSGVO-konform
Höchste Sicherheitsstandards
Hosted in the EU
Sicher nach dem EU-KI-Gesetz
KI-Toolkit All-in-One
Eine zentrale Plattform für alle KI-Anwendungen
© Copyright 2024 SelectCode LLC
meinGPT is a brand of SelectCode
DSGVO-konform
Höchste Sicherheitsstandards
Hosted in the EU
Sicher nach dem EU-KI-Gesetz
KI-Toolkit All-in-One
Eine zentrale Plattform für alle KI-Anwendungen
© Copyright 2024 SelectCode LLC