Case Study
LudoFact
Successful AI rollout through on-site consulting
meinGPT was introduced in April 2024 for a group of key users at Ludo Fact, starting with a workshop on April 8. Following that, two FAQ sessions were held with the users to address any open questions. After the second FAQ session, meinGPT was made available to all employees of HW Holding, which includes not only Ludo Fact but also other affiliated companies like the logistics arm 'Ludo packt'. This gradual introduction allowed for feedback collection and optimal adaptation of the system to the company's needs. The close collaboration between meinGPT and Ludo Fact during this phase laid the foundation for a successful integration of AI into business processes.
Challenge
Establishment of AI as a tool in the company
Ludo Fact wanted to integrate AI technologies as an additional tool into the daily business routine, but faced obstacles such as privacy concerns and uncertainties regarding their application.
Low acceptance during broad rollout
After the initial introduction of the AI solutions, it became evident that acceptance among employees was lower than expected, highlighting the need for a tailored implementation strategy.
Consider individual needs and concerns of employees
Addressing specific concerns and needs of employees was a significant challenge to ensure the successful implementation of meinGPT.
Solution
Continuous training and support
myGPT conducted regular training sessions, Q&A sessions, and on-site consultations to ensure that all employees can effectively integrate the AI platform into their daily work.
Personalized care by experts
The personal support and close contact with the employees, especially in collaboration with the Head of IT, Michael Oswald, built trust and fostered the acceptance of the new systems.
Flexible, company-specific approach
Through the flexible implementation strategy, myGPT was able to address the specific concerns of the employees and directly use the experiences from this feedback for further adjustments.
Implementation
Analysis of Department Processes
In close collaboration with eight departments, a comprehensive process analysis was conducted to create specific workflows and discuss pilot projects that should maximize the use of the platform.
Tailored Solutions for Specific Needs
Direct interactions with the departments enabled the development of tailored solutions that are precisely aligned with the operational requirements of the various areas of the company.
Motivation through Success Experiences
Suggestions from on-site meetings were tested directly by the users, which led to further questions and optimizations and motivated the employees to use the platform productively.
Achieved goals
Increasing competence in dealing with myGPT
Through targeted training, employees were able to effectively use the meinGPT platform, particularly through the workflows created that enable future-proof application.
Ensure long-term acceptance and use
FAQ sessions and continuous support remain a central part of the strategy to solidify the use of the platform and increase long-term acceptance.
Opening new opportunities for innovation
The close collaboration between Ludo Fact and meinGPT not only expanded the technological base but also opened up new opportunities for increased efficiency and innovation within the company.
Next Steps
Extension and refinement of the workflows
Future steps include the continuous expansion and refinement of existing workflows to achieve further efficiency gains.
Further integration into business processes
The integration of meinGPT into further business processes is pending, in order to establish the platform as a firmly integrated tool in all areas of the company.
Custom adjustments deepen
Further adjustments are intended to ensure that the meinGPT solution is constantly optimized and adapted to the changing needs of users.
