---
title: "Operating Model & Roles"
description: "The roles required for rollout and how they work together"
canonical_url: "https://meingpt.com/en/docs/rollout-guide/operating-model"
language: en
---

# Operating Model & Roles

AI rollouts rarely fail because of technology. They fail because the operating model is missing.

## Core roles

- AI project lead: drives roadmap, prioritization, dependencies
- Use-case manager: runs intake, evaluation, delivery
- Change manager: adoption, communication, internal activation
- IT product owner: platform operations, technical decisions
- Data security/privacy: approvals and security guardrails
- HR/training coordination: learning paths and training planning
- Function champions: daily multipliers in business teams

## Working model

1. Monthly prioritization (use-cases, integrations, trainings)
2. Bi-weekly delivery cycles (small visible outcomes)
3. Regular FAQ/office hours for broad user groups
4. Quarterly review with KPI and adoption view

## Learnings from sales calls

- UX and mobile usage are often key decision factors
- fewer tool breaks increase adoption
- strong standards accelerate startup
- custom extensions are usually best from phase 2 onward

## Links

- [Rollout Design](/en/docs/rollout-guide/rollout-design)
- [AI Enablement Agents](/en/docs/rollout-guide/ai-enablement-agents)
- [Admin Guide](/en/docs/admin-guide)
- [Responsibility Model](/en/docs/rollout-guide/responsibility-model)