---
title: "Help and Feedback"
canonical_url: "https://meingpt.com/en/docs/platform/help-and-feedback"
language: en
---

# Help and Feedback

**Help and Feedback** brings the support chat with Mia, your tickets, issues,
and feature requests, and the direct link to the roadmap and documentation
together in one place.

Ask Mia, the AI assistant, first – she answers most questions right away. If
your problem is still unsolved afterwards, you create a ticket from the same
chat and reach the human support team.

## Where to find it

Open the user menu at the bottom left (click your name) and choose **Help and
Feedback**.

![User menu with the "Help and Feedback" entry highlighted](/images/platform/help-and-feedback/open-help-and-feedback.en.png)

The **Support & Feedback** window opens with three areas: **Chat**,
**Requests**, and – for workspace admins and platform support –
**Organization**.

!["Support & Feedback" window showing the start of the chat with Mia](/images/platform/help-and-feedback/support-feedback-overview.en.png)

The **Help and Feedback** entry can be turned off per workspace. If the menu
item is missing for you, it is hidden for your workspace – contact your
administration or meinGPT support.

## Chat with Mia

Mia is the AI assistant in support. Describe your question, issue, or idea in
the input field – Mia replies directly in the chat.

![Chat with Mia with the "Create ticket" button highlighted](/images/platform/help-and-feedback/chat-with-mia.en.png)

- You can attach files (e.g. a screenshot of the problem), up to 10 files of
  at most 25 MB each.
- If Mia's answer isn't enough, you can create a ticket for the support team
  from the chat (see below).

## Creating a ticket

There are two ways to create a support ticket from the chat:

Ask Mia to create a ticket from the conversation. Mia produces a **ticket
draft** with a **subject** and **description** that you can still adjust
before sending. **Submit ticket** sends it to support.

Use **Create ticket** to save the whole conversation as a ticket without
editing a draft.

In both cases the chat with Mia is attached to the ticket so the support team
sees the history. After creating it, you get a **ticket number**; the support
team follows up by email.

!["Ticket created" confirmation with the ticket number](/images/platform/help-and-feedback/ticket-created.en.png)

## Requests

In **Requests** you manage your tickets, public issues, and feature requests.
Use the **Public**, **My org**, **Mine**, and **Voted** filters to narrow the
list; the search finds entries by subject, message, or reference.

### Tickets

Your support tickets with their status (**In progress**, **Awaiting your
reply**, **Resolved**, **Closed**). Open a ticket to see the history and
reply.

!["Tickets" tab with status "In progress"](/images/platform/help-and-feedback/requests-tickets.en.png)

### Issues

Publicly visible issues. You can subscribe to and comment on them.

!["Issues" tab with no open entries](/images/platform/help-and-feedback/requests-issues.en.png)

### Features

Feature requests with their status (**Under review**, **Planned**, **In
progress**, **Released**, **Declined**). You can vote, subscribe, and submit
your own idea via **New feature request**.

!["Features" tab with the "New feature request" button](/images/platform/help-and-feedback/requests-features.en.png)

## Organization

The **Organization** area is visible only to workspace admins and platform
support. It shows every support ticket from the team with an overview
(**Total**, **Open**, **Awaiting your reply**, **Resolved**). You can search
by subject, reference, or person, filter by status, and add context or a
comment for the support team on a ticket.

## Quick links

At the top right of the window you'll find two shortcuts:

- **Roadmap** – opens the public roadmap in a new tab.
- **Platform docs** – opens this documentation in a new tab.